Below is some information on ordering product or receiving a quote from Commercial Supplies Ltd (CSL) and an outline of the different ways in which you can view information contained within this site. Please note that all prices shown are exclusive of GST - GST will be applied at the checkout stage of placing an order online.
ORDERING ONLINE
If you would like to order online and charge goods to either your credit card, your existing CSL credit account (you will have completed financial information about your business on a Credit Account Application Form and received a letter from us confirming your credit application has been approved - this is separate from application for registration on our website) or pay by direct bank transfer, all you need to do is follow these steps:
1. Register online. In order for you to view pricing you need to be trading and registered as a bona fide business and your application needs to be processed and accepted by our Sales Team (see step 2). We regret that we are not able to supply goods to those who are not registered businesses or who onsell to retail customers, through websites such as TradeMe, ebay etc. We are able to supply goods to individuals operating an AirBnB - please contact us if you are in this category.
2. Once your application has been processed and accepted by CSL we will enable your login email and password to view our pricing online. An email will be sent out to you to confirm this change.
METHODS OF PAYMENT
CHARGE ACCOUNT
If you would like to charge goods to a CSL credit account but you don't already have an account, please register, and download an Account Application Form from our website or phone/email us to send you a copy which will need to be faxed or posted to us for processing. In the case of new credit accounts, we will require at least the first two payments to be made by direct bank transfer, cash, Visa, Mastercard or American Express. A credit limit will apply to your credit account. Once we have accepted your application and set up your credit account, all accounts are due for payment strictly 20th of month following invoice. Failure to pay your account on time will result in a charge of 2% per month calculated on a daily basis from the date payment was due until payment is made in full.
CREDIT CARD PAYMENT
If you wish to charge your goods to your Credit Card, please choose "Charge to Credit Card" when ordering, and you will be redirected to a secure third party provider (DPS) who will process your credit card charge online and then redirect you back to our website to complete your purchase.
As you will be signed in when checking out, you'll be given the option to "Save my payment details for next time". When this is selected, an encrypted token is stored, not your actual card details – these will be held in a secure PCI compliant solution provided by EWay New Zealand Ltd. This token can't be used by anyone else so it's totally secure. This option is simply provided for your convenience in not having to re-enter your card details every time that you shop with us. If you choose to use this facility, you give us permission to debit the nominated Credit Card on an agreed basis. Whether you select this option or not, no actual card details are ever stored by us in any capacity.
DIRECT BANK TRANSFER
If you wish to pay by direct bank transfer, please choose "Direct Credit" as your method of payment in the Checkout and and we will email you an invoice that will give you our bank account details for payment. We may require payment in full prior to goods being shipped. However, in some cases if we have done business with you in the past and you have paid your accounts in a timely fashion, we may ship goods prior to payment being received. In this case you will be given 7 working days to pay your account after despatch of goods. Failure to pay a direct credit invoice within 7 working days of despatch will result in a charge of 2% per month being added to your account calculated on a daily basis from the date payment was due until payment is made in full.
SHIPPING
We aim to ship all orders within 4-7 working days however this may vary at busy times of the year, ie Christmas, New Year, Easter. Some products may have an extended lead-time to despatch and this is noted on the product description, eg beds, mattresses, cushion inners and make-to-order product.
For website orders freight will be charged on all orders under $200 excl GST at the flat rate of $8.90+GST and orders over $200 excl GST will be shipped free of charge to most mainland NZ destinations with the exclusion of NZ islands including Waiheke, Great Barrier, Stewart & Chatham Islands and some rural areas, and excluding beds, bunks, mattresses and some bulky freight - please contact us to check freight costs prior to placing your order . For orders placed manually by phone, fax or email, freight will be charged on all orders under $200 excl GST at the rate charged by our courier company. FYI this will be more than the flat $8.90+GST freight charge for orders placed online because our staff time involved in manually taking and processing your order will be greater than if you place your order online. Free freight for orders over $200 excl GST will still apply to manual orders excluding beds, bunks mattresses and bulky items to some destinations.
Free freight applies only to accounts paid on or before the agreed due date as per our trading terms and will be reversed and charged to your account if not paid on time. Beds, bunks, mattresses, furniture lines and some bulky items (ie cushion inners) may attract freight charges. We will contact you prior to proceeding with your order if this is the case. For the purpose of freight on beds, "Main Centres" means Auckland, Wellington, Christchurch. We strongly suggest you request a quote for freight prior to placing your order. For Overseas Customers, freight on all items will be to the customer's account and payment is required prior to goods leaving our warehouse in Auckland. We will contact you to discuss and agree upon freight arrangements for overseas orders prior to proceeding with order. We will not be held responsible for any bank charges or fees resulting from a cancelled order placed by overseas customers who place an order without contacting us first for a freight quote.
Alternatively your order can be picked up from our Mt Wellington warehouse during our business hours Monday - Friday 9am-4pm (closed weekends and public holidays) - you will need to present your order ID and a valid form of identification (passport, drivers license, or Kiwi Access Card). When placing your order please select 'Click and Collect' option under Shipping Method. We will notify you when your order is ready for collection. Please note some orders may take 4-5 business days from the date the order is received before it is ready to be collected.
SAMPLES
We are able to supply you with samples upon request within reason. It is our policy to charge for all samples upon despatch and to issue a credit when they are returned in "as new" condition - please ensure packaging is intact when returning samples. Failure to return goods in an "as new" condition will result in the goods not being acceptable for credit. We may request a credit card number as security before samples are sent out. Return freight is the responsibility of the customer. You are welcome to contact us regarding your request for samples prior to placing your order. In some cases to save courier fees for both of us, we may suggest for instance that we send a pillowcase instead of a full duvet if you are just wanting to check colour.
All of us at CSL are only too pleased to discuss your specific needs so please don't hesitate to contact us if you have any questions.
